[00:00] Interviewer: Tell me about the last expense claim you submitted.
[00:14] P01: I could not submit the claim without help. I had to ask our coordinator which category to use. The receipt total was 17 dollars.
[00:38] P02: I checked the status twice.
[00:53] P01: I checked the status twice. The approved example made me think I can submit the form without help, but I still needed our coordinator to finish the real claim.
[01:18] P02: Don’t hide the error message. I need to see which field failed.
[01:39] P01: I saved the draft before I tried to send it.
[01:53] Interviewer: The next question is about notifications.
[02:08] P02: Refresh. Refresh. That was the only thing I could think to try.
[02:28] P01: We saved two drafts, not two hours. I do not know whether the new screen saved us any time.
